Support & service fast triage, clear next steps.
Use this page to report an issue, request service, or schedule a site visit. If you include the right details, we can often diagnose the problem faster — and avoid unnecessary downtime for residents, staff, and tenants.
For urgent issues: include building address, system type, and what changed. Photos help.
What we can help with
- Cameras offline, no recording, playback issues, poor image quality, storage/retention problems
- Doors not unlocking, reader failures, credential problems, schedules, elevator/garage integrations
- Intercom call/audio/video issues, tenant directory, door strike/mag-lock behavior, entry workflows
- Network/VLAN/PoE issues that break security devices (switches, routers, Wi-Fi coverage, UPS)
Common root causes
Weak or missing backup power, bad PoE budgeting, messy terminations, mislabeled cables, unmanaged switches, or “temporary” wiring that became permanent. We fix the chain so the system stays stable.
Submit a support request
The more detail you provide, the faster we can triage. Your request will be delivered to our team via Telegram.
FAQs
What systems do you support?
Video surveillance, access control, video intercoms/entry systems, and the networking/Wi-Fi these systems depend on. We also stabilize and modernize legacy installations.
What information should I include?
Building/address, system type, symptoms, when it started, what changed recently, and any error messages. Photos of closets, controller labels, and switch panels help a lot.
Can you help if someone else installed it?
Yes. We can stabilize power/network, clean up wiring, replace failing components, and document the system — then propose a phased upgrade plan.